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Refunds, Terms and Conditions

We glide rain or shine! Ponchos are provided when it rains. In the event of extreme, inclement weather, as predicted by the National Weather Forecast Service, rain checks or rescheduling options are available. We require a minimum of 36 hours advance notice, of your tour’s departure time, for all cancellations and rescheduling (unless canceled by ACGT).

Any tour that is canceled less than 36 hours prior to scheduled departure time is non-refundable and non-transferable. All cancellations must be made either in person or with a customer service representative over the phone. E-mails and voice messages will not be accepted. All cancellations are subject to an 8% processing cancellation fee (unless canceled by ACGT). All contracted private and group tours please defer to your contract for your agreed terms and conditions.

Tours must depart at their scheduled departure time. Guests who do not arrive at least 15 minutes before the scheduled departure time will not be able to participate and forfeit their payment.

Those persons who are under the influence of drugs or alcohol are not permitted to participate and a refund will not be issued. All participants must be at least 12 years old, WEIGHT MORE THEN 100 LBS and less than 260 LBS in accordance with manufacturer recommendations. An adult must accompany anyone under the age of 18 years old. Participants must be able to stand for extended periods of time. All participants must be able to ascend a flight of stairs without assistance. Pregnant women are prohibited from participating in this activity.

Any reservation of 6 or more will be charged a gratuity of 15% upon arrival. Any group of 8 or more that desires to glide together is considered a private tour and is subject to a private tour service charge and gratuity. Please refer to all FAQ's for further stipulations and recommendations.

In the event of park festivals or races, construction, and the like, tours will be adjusted for safety and quality.

We do require all participants sign waivers and release forms absolving ACGT, LLC, all employees of ACGT from any and all litigant and responsibility for any and all injury or damages as you glide at their own risk. Those who refuse to completely fill and sign a release form will not be able to participate and will not be granted a refund. We do provide training and practice.

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Absolutely Chicago Segway Tours LLC is committed to protecting the privacy and security of visitors to our website. Outlined below is our online privacy policy for information collected through our website and email lists.

Resale or disclosure of information to third parties:
We do not share or otherwise disclose any personal information, including your name, address or email addresses with other organizations. Only ACST''s staff and our authorized agents have access to personally identifiable information provided by visitors to our site.

Security:
We use industry-standard encryption technologies when transferring and receiving financial data from our site. In addition, we have appropriate security measures in place in our physical facilities to protect against the loss or misuse of information at our site that we have collected from you.

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Parking Directions

Parking is available at the Millenium Garages via the East Monroe St. entrance, located at 5 S. Columbus Drive.

From the South, enter the garage on the right side of S. Columbus. Take the immediate left upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

From the North, enter the garage on the right side of S. Columbus. Take an imediate right upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

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Walking Directions

Walking Directions: We are located 3 blocks east of Michigan Avenue on the south side of East Randolph Street in the lower level of the short building which is built into the hill on the North end of Grant Park. 337 East Randolph Street. Look for our orange Absolutely Chicago Segway Tours signs.

Directions

MILLENIUM PARK LOCATION

ADDRESS: 300 East Monroe, Chicago, IL 60601 We are located in the southwest lobby of the Lakeside Parking Garage under the new Maggie Daley Park. Take the stairs on the northeast corner of Columbus Drive and Monroe Street. See below for more detailed directions.

PHONE: (312) 552-5100

WALKING DIRECTIONS:
We are running tours from our Lakeside office at 300 East Monroe Street. Take the stairs at the northeast corner of Columbus and Monroe down one level below street level. Look for our orange Absolutely Chicago Segway tour sign and follow the arrow. Call 312-552-5100 if you have any questions or confusion.

DRIVING FROM LAKE SHORE DRIVE:
While driving south or north on Lake Shore Drive, turn west onto Monroe Street. Turn right onto Columbus Drive, move to the right lane and follow signs into Millennium Park Garage (parking details below).

DRIVING FROM MICHIGAN AVENUE:
While driving south or north on Michigan Avenue, turn east onto Monroe Street. Turn left onto Columbus Drive, move to the right lane and follow signs into Millennium Park Garage.

PARKING:
Once you enter, park in the Millennium Park Garage. Do not park in the Lakeside Garage. Follow the orange Segway tour signs. The signs will direct you west, to the Millennium Park side of the garage. Once past the entrance gates, turn left, head south towards Monroe Street, and proceed down to level 2. Our main office is next to 2U and is currently under renovations. Follow the signs through the breezeway to our Lakeside office (right next door). Call 312-552-5100 if you have any questions or confusion.
Visit millenniumgarages.com for current rates and information about the parking garage.

PARKING VOUCHERS:
$10 off parking vouchers are available for the Millennium Park Garage. To you receive the voucher you must park inside the Millennium Park Garage NOT the Lakeside Garage or any other garage.

Millennium Park location


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