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Refunds, Terms and Conditions

We glide rain or shine! Ponchos are provided when it rains. In the event of extreme, inclement weather, as predicted by the National Weather Forecast Service, rain checks or rescheduling options are available. We require a minimum of 36 hours advance notice, of your tour’s departure time, for all cancellations and rescheduling (unless canceled by ACGT).

Any tour that is canceled less than 36 hours prior to scheduled departure time is non-refundable and non-transferable. All cancellations must be made either in person or with a customer service representative over the phone. E-mails and voice messages will not be accepted. All cancellations are subject to an 8% processing cancellation fee (unless canceled by ACGT). All contracted private and group tours please defer to your contract for your agreed terms and conditions.

Tours must depart at their scheduled departure time. Guests who do not arrive at least 15 minutes before the scheduled departure time will not be able to participate and forfeit their payment.

Those persons who are under the influence of drugs or alcohol are not permitted to participate and a refund will not be issued. All participants must be at least 12 years old, WEIGHT MORE THEN 100 LBS and less than 260 LBS in accordance with manufacturer recommendations. An adult must accompany anyone under the age of 18 years old. Participants must be able to stand for extended periods of time. All participants must be able to ascend a flight of stairs without assistance. Pregnant women are prohibited from participating in this activity.

Any reservation of 6 or more will be charged a gratuity of 15% upon arrival. Any group of 8 or more that desires to glide together is considered a private tour and is subject to a private tour service charge and gratuity. Please refer to all FAQ's for further stipulations and recommendations.

In the event of park festivals or races, construction, and the like, tours will be adjusted for safety and quality.

We do require all participants sign waivers and release forms absolving ACGT, LLC, all employees of ACGT from any and all litigant and responsibility for any and all injury or damages as you glide at their own risk. Those who refuse to completely fill and sign a release form will not be able to participate and will not be granted a refund. We do provide training and practice.

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Absolutely Chicago Segway Tours LLC is committed to protecting the privacy and security of visitors to our website. Outlined below is our online privacy policy for information collected through our website and email lists.

Resale or disclosure of information to third parties:
We do not share or otherwise disclose any personal information, including your name, address or email addresses with other organizations. Only ACST''s staff and our authorized agents have access to personally identifiable information provided by visitors to our site.

Security:
We use industry-standard encryption technologies when transferring and receiving financial data from our site. In addition, we have appropriate security measures in place in our physical facilities to protect against the loss or misuse of information at our site that we have collected from you.

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Parking Directions

Parking is available at the Millenium Garages via the East Monroe St. entrance, located at 5 S. Columbus Drive.

From the South, enter the garage on the right side of S. Columbus. Take the immediate left upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

From the North, enter the garage on the right side of S. Columbus. Take an imediate right upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

>>Google Maps
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Walking Directions

Walking Directions: We are located 3 blocks east of Michigan Avenue on the south side of East Randolph Street in the lower level of the short building which is built into the hill on the North end of Grant Park. 238 East Monroe Street. Look for our orange Absolutely Chicago Segway Tours signs.

Frequently Asked Questions

What is a Segway?
A Segway is a two-wheeled, self-balancing, battery-operated human transportation vehicle. It is operated in a standing position. It should not be confused with a scooter, or cegway. It is a non-motorized, eco-friendly machine that uses renewable credit energy during its operation. The Segway leaves no carbon footprint on the environment. Go Green, Go Segway, Go Absolutely! TOP

Is it safe?
Absolutely! The marvelous thing about a Segway is that it contains a gyroscope – allowing the machine to self-balance in response to the rider's movements. After just a few minutes of our safety and operational training, you'll see how easy and effortless riding a Segway can be! TOP

Is a Segway easy to ride?
A Segway is not only easy to ride, but it's also a lot of fun! Imagine covering a lot of territory – without expending a lot of energy. That's the beauty of riding a Segway. They're clean, quiet, and you stand above the crowds. That makes for great views, even if you're short! Couple that with our tour guide's narration, and you've got a fun and effortless way to take in the sights! TOP

Can children ride?
Riding a Segway is safe, even for children. However, we do require that all riders be at least 12 years of age and weigh a minimum of 100 pounds. All riders under the age of 18 must be accompanied by an adult. TOP

Are there any weight restrictions?
In order to assure our riders' safety, there is a minimum weight requirement of 100 pounds. The maximum recommended weight limit as specified by the manufacturer, Segway, LLC, is 260 pounds. In order to ride, your weight should fall somewhere within this range. TOP

Are there any height requirements?
Our Segways have adjustable handlebars to make the ride safe and fun, regardless of height. TOP

Are there any other Requirements?
All participants are required to wear protective helmets at all times and sign waiver and release forms prior to departure. TOP

Are there people who should NOT participate?
It is not recommended that pregnant women and any person with health restrictions, seizure disorders, intolerance or sensitivity to extreme heat and sun, or persons who have had recent prosthetic surgery participate in this activity. Riders must be capable of standing for extended periods of time. Anyone under the influence of alcohol or drugs is prohibited from riding. TOP

How do I make a reservation?
Just give us a call at 312-552-5100. All reservations require a credit card deposit. TOP

Are group rates available?
Yes. Please contact our events planner for further information. So consider us for that birthday party or special event! TOP

Should I tip my tour guide?
Gratuity will be added upon arrival for groups of 6 or more. Otherwise, gratuity for your tour guide is not included in your reservation fee. As in any service business, although not required, a tip is extremely appreciated! TOP

Where do we meet for the tour?
For Tours Originating at Millennium Park:
Our main Location at Millennium Park is 238 E Monroe Street. Use the Exelon Pavilion SE Entrance and take the elevator to level 2. We are located 1 block east of Michigan Avenue, 50 feet west of Columbus, on the north side of the street. Follow the orange signs. Note: Google Maps and Mapquest do not represent our location accurately! TOP

Where should I park?
We suggest parking in the Millennium Park Parking Garage which you can enter at 5 South Columbus Drive. The best deals for parking can be found on their website www.millenniumgarages.com/rates/. The prepaid rates are much better than paying at the garage. We offer a $10 off voucher for anyone paying day-of at the garage. Our $10 off vouchers cannot be applied to prepaid parking and are only valid for parking in the Millennium Park Parking Garage not the Lakeside or Grant Park North/South Garages.

Once you take the entrance at 5 South Columbus Drive, park in the Millennium Park Garage. If you would like to use the $10 off voucher, do not park in the Lakeside Garage (which shares the same entrance). Follow the orange “Segway Tour” signs. The signs will direct you west, to the Millennium Park side of the garage. Then, once past the entrance gates, turn left, heading south towards Monroe Street. Proceed down to level 2. Park, and follow the signs through the breezeway to our Lakeside office (right next door). Call 312-552-5100 if you have any questions. TOP

When should I reserve?
Our tours fill up fast, especially in the summer months. We recommend booking as soon as possible. TOP

When do I need to arrive?
Please arrive at least 15 minutes prior to your scheduled tour start time. Once everyone is checked in, you will be given training on the safe operation of your Segway from our professional, certified trainers. When everyone is comfortable with his or her Segway, we're on the trail! TOP

What should I bring?
During the summer you'll want to bring your sunglasses and sunscreen. And bring your camera for great photos! TOP

What should I wear?
It can be cooler near the lakefront, so you may want to bring a light jacket, gloves and a hat in the cooler months. In the event of rain, we will provide a poncho. Remember to wear comfortable shoes. High-heels are not recommended. TOP

Can I bring a purse?
There is a small hardshell backpack on your Segway in which you may store your personal items, including a purse. However, a large purse could be a challenge. So, we recommend keeping your purse small or using a fanny pack. TOP

Can I use my cell phone during the tour?
The use of cell phones, pagers, PDAs, iPhones, text messaging devices, and other mobile communication devices are prohibited while operating the Segway. TOP

What about my camera?
Of course, we want you to have plenty of great photos of Chicago. We'll stop at our favorite photo spots for you to capture the moment! TOP

Are you authorized by Segway?
We are Chicago’s only authorized Segway dealership. As a dealership, all of our guides are Segway Trainer certified. That means that they are approved by Segway to train riders in the safe use of their equipment. As a dealership, all of our equipment is maintained to the highest standard. TOP

Can I rent a Segway on my own?
Even if you've been on a Segway before, we do not rent Segways without our guide. We do this for your safety. TOP

What happens in case of rain?
We operate rain or shine. No worries. We have lightweight ponchos available for you should it start to rain. We do not operate in heavy rain. Refer to our cancellation/rain check policy below. TOP

Cancellation/Rain check policy
WE REQUIRE A MINIMUM OF 36 HOURS IN ADVANCE NOTICE OF YOUR TOUR’S DEPARTURE TIME FOR ALL CANCELLATIONS AND RESCHEDULING (unless cancelled by ACGT). Any tour that is canceled less than 36 hours prior to scheduled departure time is non-refundable and non-transferable. ALL CANCELLATIONS must be made either in person or with a customer service representative over the phone. E-mails and voice messages will not be accepted. ALL CANCELLATIONS are subject to an 8% processing cancellation fee (unless canceled by ACGT). TOP

How did you come up with name Absolutely Chicago Segway Tours?
That's easy. Our attention to top-notch service is at the heart of our business. It's second nature to us. We noticed that whenever we were asked if we could do something, our immediate response was always "Absolutely!" Do we know you'll have a fantastic experience? ABSOLUTELY! TOP

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