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Refunds, Terms and Conditions

We glide rain or shine! Ponchos are provided when it rains. In the event of extreme, inclement weather, as predicted by the National Weather Forecast Service, rain checks or rescheduling options are available. We require a minimum of 36 hours advance notice, of your tour’s departure time, for all cancellations and rescheduling (unless canceled by ACGT).

Any tour that is canceled less than 36 hours prior to scheduled departure time is non-refundable and non-transferable. All cancellations must be made either in person or with a customer service representative over the phone. E-mails and voice messages will not be accepted. All cancellations are subject to an 8% processing cancellation fee (unless canceled by ACGT). All contracted private and group tours please defer to your contract for your agreed terms and conditions.

Tours must depart at their scheduled departure time. Guests who do not arrive at least 15 minutes before the scheduled departure time will not be able to participate and forfeit their payment.

Those persons who are under the influence of drugs or alcohol are not permitted to participate and a refund will not be issued. All participants must be at least 12 years old, WEIGHT MORE THEN 100 LBS and less than 260 LBS in accordance with manufacturer recommendations. An adult must accompany anyone under the age of 18 years old. Participants must be able to stand for extended periods of time. All participants must be able to ascend a flight of stairs without assistance. Pregnant women are prohibited from participating in this activity.

Any reservation of 6 or more will be charged a gratuity of 15% upon arrival. Any group of 8 or more that desires to glide together is considered a private tour and is subject to a private tour service charge and gratuity. Please refer to all FAQ's for further stipulations and recommendations.

In the event of park festivals or races, construction, and the like, tours will be adjusted for safety and quality.

We do require all participants sign waivers and release forms absolving ACGT, LLC, all employees of ACGT from any and all litigant and responsibility for any and all injury or damages as you glide at their own risk. Those who refuse to completely fill and sign a release form will not be able to participate and will not be granted a refund. We do provide training and practice.

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Absolutely Chicago Segway Tours LLC is committed to protecting the privacy and security of visitors to our website. Outlined below is our online privacy policy for information collected through our website and email lists.

Resale or disclosure of information to third parties:
We do not share or otherwise disclose any personal information, including your name, address or email addresses with other organizations. Only ACST''s staff and our authorized agents have access to personally identifiable information provided by visitors to our site.

Security:
We use industry-standard encryption technologies when transferring and receiving financial data from our site. In addition, we have appropriate security measures in place in our physical facilities to protect against the loss or misuse of information at our site that we have collected from you.

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Parking Directions

Parking is available at the Millenium Garages via the East Monroe St. entrance, located at 5 S. Columbus Drive.

From the South, enter the garage on the right side of S. Columbus. Take the immediate left upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

From the North, enter the garage on the right side of S. Columbus. Take an imediate right upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

>>Google Maps
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Walking Directions

Walking Directions: We are located 3 blocks east of Michigan Avenue on the south side of East Randolph Street in the lower level of the short building which is built into the hill on the North end of Grant Park. 337 East Randolph Street. Look for our orange Absolutely Chicago Segway Tours signs.

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NEW TOUR DETAILS

Haunted Segway Tour

Departing from our Millennium Park Office

Our 2 hour Haunted Segway Tour will run twice a day at 6:15pm and 9:00pm October 13th through October 31st! Book now before the spots are gone!

BOOK NOW

DAILY SPECIAL

Online Discount 10% off

Use coupon code 10OFF
BOOK NOW

Tours are available for 10% off when you book day of! Book one of the tours below and receive 10% off per ticket on your online purchase. Use Coupon Code 10OFF when making reservation.**

Lakefront Museum Campus Tour

Departing from our Millennium Park Office

Specials available at the 11:30 AM, 2:45 PM, and 6:00 PM time slots.

Chicago Insider Tour

Departing from our Millennium Park Office

Specials available at the 9:00 AM time slot.

Haunted Halloween Tour

Departing from our Millennium Park Office

Specials available at the 6:15 PM and 9:30 PM time slots.



ADVANCED BOOKING DISCOUNT

The further you book ahead, the more you save! Works for any standard tour time slot!

Use coupon code 4DAY - for 25% off tours if you book 4 or more days ahead. Use coupon code 3DAY - for 20% off tours if you book 3 days ahead of time. Use coupon code 2DAY - for 15% off tours if you book 2 days ahead of time. Use coupon code 1DAY - for 10% off tours if you book 1 day ahead of time.
BOOK NOW

Tickets as low as $51!

Save big when you book in advance! Reserve your tour 4 or more days (96 hours) in advance and save 25% on each ticket, 3 days (72 hours) in advance and save 20%, 2 days (48 hours) in advance and save 15%, or 1 day (24 hours) in advance and save 10%. Codes are valid on any tour any day this season. Discount is only valid for online sales, and you must book 3 days (72 hours) prior to the departure time. When you check out, use the coupon code 3DAY, 2DAY, or 1DAY respectively. You’ll save big!**



Remember, we glide rain or shine!

**These offers do not apply to groups of 8 or more. Groups of 8 or more are considered private tours, and additional charges will be incurred upon arrival. Groups of 6 or more will be charge gratuity of 10% upon arrival. Please call the office at 312-552-5100 for additional details. All tours must have a minimum of 2 guests in order to depart. These deals are only available online and cannot be combined with any other offer or coupon.

*Blackout dates such as (but not limited to) Saturdays, holiday weekends, festivals and special events apply. We require a minimum of 2 people to depart on all Lakefront Museum Campus Tours and Chicago Insider Tours. We reserve the right to cancel tours and/or reschedule when the minimum number of participants is not met.



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